11.1 Resolve an outstanding alert
Navigation: Alerts, when shown.
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Review the alert type, date and message.
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Select Click to action outstanding alert.
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Complete the destination workflow, such as reviewing events affected by a correction.
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Return to Alerts and check whether the outstanding item has been resolved.
The page directs you to the underlying action. It does not present a general dismiss-all control. Read and resolve the underlying issue rather than assuming viewing the alert clears it.
11.2 Synchronise DynamicVerify results
Audience: Superadmins. Before you start: The entity must use DynamicVerify and have the necessary integration configured.
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Check the selected entity and system year.
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Open the header's refresh menu.
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Select Sync Dynamic Verify Results.
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Allow the queued synchronisation to run.
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Revisit the dashboard and sample asset location/condition details.
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Review synchronisation dates and run the barcode mismatch report if information is missing.
The action queues a synchronisation request. A submitted request does not mean all results are already available. Physical verification, mobile capture and management of verification campaigns take place in the separate DynamicVerify applications.
11.3 Investigate missing verification information
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Confirm you are looking at the correct entity and asset barcode.
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Check that the entity uses DynamicVerify.
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Compare the expected verification date with the displayed synchronisation information.
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Generate Dynamic Verify Barcode Mismatch Report.
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Inspect both mismatch sheets and resolve identifier problems through the relevant application's approved process.
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Ask a superadmin to synchronise again and recheck the asset.
A mismatch is an investigation item. It is not, by itself, authority to create a duplicate asset or dispose of an unmatched record.